Terms & Conditions
Effective Date: September 5, 2025
Last Updated: September 5, 2025
These Terms & Conditions (the “Terms”) govern your access to and use of the online store operated by HOLD Fitness Group, Inc. dba HOLD Studio (“HOLD,” “we,” “us,” or “our”) (the “Site”). By visiting the Site and/or purchasing something from us, you agree to be bound by these Terms, including any additional policies referenced here or available by hyperlink (collectively, the “Agreement”). If you do not agree, do not use the Site.
Important: Nothing in these Terms is intended to override your mandatory consumer rights where applicable law provides stronger protections.
1) Eligibility & Use of the Site
You must be at least the age of majority in your state or province of residence (18 in California) to use the Site. You may not use our products or services for any illegal or unauthorized purpose, nor may you violate any laws in your jurisdiction (including but not limited to intellectual property laws).
2) Account; Accuracy of Information
If you create an account, you are responsible for maintaining the confidentiality of your login credentials and for all activities under your account. You agree to provide current, complete, and accurate purchase and account information.
3) Products & Services
We offer merchandise and may, at times, offer digital content, gift cards, pre‑orders, or other products and services. All descriptions and pricing are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time.
Fitness & Wellness Disclaimer (if applicable)
Where products, content, or programs relate to fitness or wellness, they are provided for informational purposes and are not medical advice. Consult a physician before beginning any exercise, nutrition, or wellness program. Use at your own risk.
4) Pricing, Taxes, & Payment
Prices are shown in U.S. dollars unless noted. Applicable taxes and shipping are calculated at checkout. By submitting an order, you authorize us and our payment processor(s) to charge your selected payment method for the total amount. If we offer installments (e.g., Shop Pay Installments), additional terms from the installment provider will apply.
5) Orders; Acceptance & Cancellation
Your order is an offer to buy; we may accept or reject an order at our discretion (including for suspected fraud, inventory errors, or policy violations). If we cancel after charging you, we will refund the amount charged to your original payment method.
6) Shipping, Delivery & Risk of Loss
We ship to the locations shown at checkout. Estimated delivery windows are provided for convenience and are not guarantees. Title and risk of loss pass to you upon our delivery to the carrier. Please review your address carefully—incorrect addresses may cause delays or failed deliveries.
Local Pickup (if offered)
If local pickup is available and selected, we’ll notify you when your order is ready. Valid ID and order confirmation may be required. Orders not picked up within the stated window may be canceled and refunded (less any applicable restocking fees).
7) Returns, Exchanges & Refunds
Our Return & Refund Policy (linked on the Site) is incorporated into these Terms. Among other things, we may specify:
● Return windows (e.g., 14–30 days from delivery)
● Condition requirements (unused, unwashed, tags attached, original packaging)
● Non‑returnable items (e.g., final sale, gift cards, digital content, worn apparel, health/beauty items)
● Processes for defective or incorrect items (with photo proof within a set period) ● Responsibility for return shipping/restocking fees
Please review the current Return & Refund Policy before purchasing.
8) Promotions, Discount Codes & Gift Cards
Promotions and discount codes must be used as stated and before expiration. Single‑use codes are valid for one order and are non‑transferable. Unless required by law, gift cards are non‑refundable and cannot be redeemed for cash.
9) Intellectual Property
All content on the Site—including trademarks, logos, product names, graphics, photographs, videos, and text—is owned by HOLD or our licensors and is protected by intellectual property laws. You may not use our marks or content without our prior written consent.
10) User Content & Feedback
If you send us ideas, reviews, suggestions, or other submissions, you grant us a worldwide, royalty‑free, perpetual license to use, reproduce, publish, and otherwise exploit such content in any medium, without restriction or compensation to you (subject to our Privacy Policy).
11) Prohibited Conduct
You agree not to: (a) use the Site for unlawful purposes; (b) attempt to gain unauthorized access to any systems; (c) interfere with security‑related features; (d) misrepresent your identity; or (e) resell or export products in violation of applicable laws.
12) Third‑Party Services
We may use third‑party service providers (e.g., payment processors, shipping carriers, app integrations). Those providers have their own terms and privacy practices. We are not responsible for third‑party websites or services.
13) Limitation of Liability
To the maximum extent permitted by law, in no event shall HOLD, its officers, directors, employees, agents, or affiliates be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, arising from your use of the Site or purchase of products. Our total liability for any claim shall not exceed the amount you paid for the product(s) giving rise to the claim.
14) Indemnification
You agree to indemnify, defend, and hold harmless HOLD and our affiliates from and against any claims, damages, and expenses (including reasonable attorneys’ fees) arising out of your breach of these Terms, your violation of law, or your misuse of the Site or products.
15) Governing Law; Venue
These Terms are governed by the laws of the State of California, without regard to conflict‑of‑law rules. You agree that the state and federal courts located in Orange County, California shall have exclusive jurisdiction over any dispute not subject to arbitration (if applicable).
16) Dispute Resolution (Optional Arbitration Clause)
If we adopt an arbitration program, details will be provided on the Site and incorporated into these Terms. Until then, either party may bring an action in the courts identified above.
17) Changes to the Site or Terms
We may update the Site and these Terms from time to time. Changes are effective when posted to this page unless a later effective date is indicated. Your continued use of the Site after changes are posted constitutes acceptance of the revised Terms.
18) Privacy
Please review our Privacy Policy to understand how we collect, use, and share personal information. By using the Site, you consent to our privacy practices.
19) Contact Us
HOLD Fitness Group, Inc. dba HOLD Studio
Placentia, California, USA
Email: hello@holdfitness.com