Studio Policies

Last Updated: January 28, 2026

These policies are designed to ensure a safe, respectful, and consistent experience for all clients at HOLD Studio. By booking or attending a class, you agree to the policies below.

⸻

1. Class Reservations

• All classes must be booked in advance through our booking platform.

• Space is limited. A confirmed reservation is required to attend.

• Walk-ins are not guaranteed and may be turned away if class is full.

⸻

2. Cancellation & No-Show Policy

• Cancellations must be made within the timeframe listed at booking to avoid penalties.

• Late cancellations or no-shows may result in:

• Loss of class credit

• A late cancellation or no-show fee

• Policies may vary by class type or promotion and will be disclosed at booking.

⸻

3. Arrival & Late Entry

• Please arrive at least 5 minutes early to allow time for check-in and setup.

• Late entry may not be permitted once class has started, for safety and experience reasons.

• If you arrive late and are denied entry, the class may be forfeited.

⸻

4. Waitlists

• If a class is full, you may join the waitlist.

• If a spot opens, you are responsible for monitoring notifications and attending if confirmed.

• Standard cancellation policies apply once moved from the waitlist into class.

⸻

5. Studio Etiquette & Conduct

To maintain a welcoming environment:

• Follow instructor cues and studio guidelines

• Use equipment as instructed

• Respect other clients’ space and experience

• Silence phones during class

HOLD Studio reserves the right to refuse service or remove any participant whose behavior is disruptive, unsafe, or inappropriate.

⸻

6. Health & Safety

• You are responsible for ensuring you are physically able to participate in class.

• Modify movements as needed and notify the instructor of injuries or limitations.

• Stop exercising immediately if you feel pain, dizziness, or discomfort.

• HOLD Studio is not responsible for injuries resulting from failure to follow instructions or disclose relevant health information.

⸻

7. Equipment Use

• Equipment must be used as instructed by staff.

• Misuse of equipment may result in injury and/or removal from class.

• Equipment should be wiped down after use when cleaning supplies are provided.

⸻

8. Memberships, Class Packs & Expiration

• Memberships and class packs are non-transferable.

• Expiration dates, if applicable, are listed at purchase.

• Unused classes may expire and are not refundable unless otherwise stated.

⸻

9. Payments & Refunds

• All sales are final unless otherwise stated.

• We do not offer refunds for unused classes, missed sessions, or expired credits.

• Pricing, promotions, and packages are subject to change.

⸻

10. Personal Belongings

• Please store personal items in designated areas.

• HOLD Studio is not responsible for lost, stolen, or damaged personal belongings.

⸻

11. Photography & Recording

• Photography or recording during class is not permitted without prior approval.

• By attending classes or events, you acknowledge that photos or videos may be taken for marketing purposes unless you notify staff otherwise.

⸻

12. Policy Updates

HOLD Studio reserves the right to update these policies at any time. Changes will be posted on this page and are effective immediately upon posting.

⸻

13. Questions

If you have questions about these policies, please contact us at hello@holdfitness.com